Digital Operations: Autonomous Automation and the Smart Execution of Work
By digitizing operations, companies may replace manual work with increased automation, but they may also augment human work through smarter execution. Robert Boute and Jan Van Mieghem present a conceptual framework that distinguishes the different levels of digitization, automation, and intelligence. This framework can serve as an audit, helping companies to assess where they are now and where they could be in the future.
Content: Article | Authors: Jan A. Van Mieghem, Robert N. Boute | Source: Management and Business Review (MBR) | Subject: IT / Technology / E-Business