The New Leadership Challenge: Removing the Emotional Barriers to Sustainable Performance in a Flat World

It may be overly simplistic to say that a company’s success depends on the quality of its communication and internal dialogue. But look at the top and you’ll see that a leader who is authentic is a leader who has inspired clear and honest communication.

Paul Wieand, Jan Birchfield and M. Carl Johnson III

Ultimately, it is the quality of the company’s dialogue that will determine how it receives the incoming flow of rapidly changing information. Whether the information confuses and overwhelms, or informs and inspires will have a direct impact on the decision-making process, and by extension, on the performance of the company.

Paul Wieand, Jan Birchfield and M. Carl Johnson III

Candor can be measured by the question, “How close are our public conversations to our private ones? How well do the water cooler conversations line up with the conversations we have in public meetings?”