Jessica Nordell
If we look at the distance between that minimum standard and how we actually want to interact with one another—with trust, kindness, respect, love, and care—there’s a very big gap. Laws can only do so much. You can’t legislate kindness; I can’t order you to treat me with respect. What this means for organizations is that policies are essential, but it’s also important to create … [ Read more ]
Content: Quotation | Author: Jessica Nordell | Source: McKinsey Quarterly | Subjects: Communication, Organizational Behavior