A Sure Way To Know Customers Were Satisfied
There is a better way to determine how many—what portion—of your customers were satisfied. Time and again studies have shown that customer loyalty is fleeting for all but the most satisfied of customers, because any customer who is not “completely satisfied,” is dissatisfied to some degree, and/or with “something.” That “something” is the “crack in the door” through which competitors can sneak and steal your … [ Read more ]
Content: Article | Author: John Mariotti | Source: OPEN Forum (American Express) | Subjects: Customer Related, Market Research, Marketing / Sales
John Mariotti
Here are two words you should never forget: attitude and gratitude. If you have the right attitude, life will be much better for you; but if you’ll show gratitude when someone is good to you, it will be even better. And if you don’t, life won’t be very nice at all. So always say ‘please’ and ‘thank you,’ and do it with a smile, not … [ Read more ]
Content: Quotation | Author: John Mariotti | Source: OPEN Forum (American Express) | Subject: Attitude