Freedom from Command & Control: Rethinking Management for Lean Service
This book applies the Toyota Production System (TPS) to service organizations. It explains how the traditional command-and-control management paradigm of top-down decision making has created high costs and poor service quality — managers are left detached from their employees and remote from their operations. Seddon demonstrates that a change in management thinking, one from decision making based on activity-related measures (such as budgets, standards, and … [ Read more ]
Content: Book | Author: John Seddon | Subject: Management
Freedom from command and control
Command and control is a disease in our organisations. It sub-optimises performance. We do not treat it as a disease, because we accept its ideas as normal and we are unable to see the dysfunctional consequences. If and when we do see the damage it causes, we are alarmed to such an extent that some become fearful of telling others. It is career limiting to … [ Read more ]
Content: Article | Author: John Seddon | Source: TheWorkingManager.com | Subjects: Management, Organizational Behavior