The Information Paradox: Realizing the Business Benefits of Information Technology

As corporations invest more and more in cutting-edge computer telecommunications technology, figuring out how these investments impact the bottom line is increasingly problematic. While CIO’s and other strategic leaders eagerly sign up for newer and jazzier systems, it has become the job of line managers to figure out how to manage these high-tech toys–and to measure whether or not they are effective. The paradox lies … [ Read more ]