Julie Zhuo

So whether you’re a manager delivering feedback to your direct report, or sending feedback up the management chain, the best way to make your conversation heard is to make the listener feel safe, and to show that you’re saying it because you care about her and want her to succeed. “If you come off with even a whiff of an ulterior motive — you want … [ Read more ]

Julie Zhuo

Can you say with confidence that each report would want to be on your team again? If you aren’t sure that the answer is yes, it’s probably no.

Julie Zhuo

Your job as a manager isn’t to dole out advice or ‘save the day’ — it’s to empower your report to find the answer herself. She has more context than you on the problems she’s dealing with, so she’s in the best position to uncover the solution.

Julie Zhuo

Hiring is not a problem to be solved but an opportunity to build the future of your organization.

Julie Zhuo

Teams that fall in love with a problem have more successful outcomes than teams that fall in love with particular solutions. This is because knowing that a problem is worth solving continues to be motivating even when a team doesn’t come across the right solution on the first, second, or Nth try.

Julie Zhuo

How you measure success is critical to the long-term results of your team because it’s the thing that people rally around. Make sure to give this exercise the proper time and attention (more, even, than you would give to thinking about “how should we do this?”).

Julie Zhuo

Bad execution is when you try something that fails and a) you can’t really draw lessons out of that failure that would apply to a future project (because you don’t know why it failed) or b) it took you a year to learn a particular lesson when a smarter path would have let you learn the same thing in 3 months.

Building Products

Julie Zhuo, Product design VP of Facebook, lists 32 lessons learned about what it takes to build great products.