Taking a Balanced View

We would all rather praise than criticize because it’s emotionally easier. But providing constructive criticism is an essential skill for any manager who wishes to avoid a messy termination. Even when an employee is worthy of praise, a manager must maintain a balanced outlook and act accordingly.

Making the Call When a Manager Needs to Leave

Katherine Hammer, CEO of ETI, reflects on her experiences terminating three once-valued and loyal managers, in the process identifying three major symptoms that alert her to problems.