Customer Service is Not a Department
As an executive, you may never see or speak to a customer, but you model how they should be treated with every interaction you have, with vendors, creditors, suppliers, and especially your employees. Treat everyone with sincerity and respect and it will trickle down to your customers.
Content: Article | Author: Lee Cockerell | Source: ChangeThis | Subject: Customer Related
Lee Cockerell
When I worked for Disney World, I hired the best people possible. They were so good that I was often asked, “With all these great people working for you, what exactly do you do?” My answer was: “I’m the chief ecologist.” I focused on nurturing a healthy, nontoxic ecosystem in which everyone had the motivation, the skills, and the means to deliver sensational service.
Content: Quotation | Author: Lee Cockerell | Source: ChangeThis | Subjects: Leadership, Management, Organizational Behavior
Creating Leadership Magic
Here are ten great leader strategies, along with a brief explanation of each one and tips for implementing them.
Editor’s Note: the best leadership article I have read recently.
Content: Article | Author: Lee Cockerell | Source: Leader to Leader | Subjects: Leadership, Management
Lee Cockerell
Great leaders always focus on others, not on themselves. They hire the right people, train them, trust them, respect them, listen to them, and make sure to be there for them. As a result, they get committed people who work hard and give their best because they feel involved, appreciated, and proud of what they do.
Content: Quotation | Author: Lee Cockerell | Source: Leader to Leader | Subject: Leadership