The Mismeasure of Work
You would think that operational performance measurement is so fundamental to basic management that an efficient and effective system would have been devised long ago. But you would be wrong. Despite repeated efforts to make them better, the fact remains that performance metrics are terrible and companies seem incapable of doing much about it. Here are seven sins of corporate measurement.
Content: Article | Authors: Lisa Hershman, Michael Hammer | Source: The Conference Board Review | Subject: Management
The Seven Sins of Performance Measurement
Metrics that focus only on financials and leave the customer out of the equation won’t drive performance improvements—and could hurt them.
Content: Article | Author: Lisa Hershman | Source: BusinessWeek | Subject: Management