Designing Support Functions for Innovation and Growth
At many companies, support functions can be a drag on business performance, with unnecessarily complex processes, bureaucratic structures, and a frustrating experience for both internal and external customers. But with the right approach—including the five priorities discussed here—companies can address these issues and turn support functions into a driver of performance. In that way, they will become true partners to business units and help companies … [ Read more ]
Content: Article | Authors: Emmanuel Sissimatos, Fabrice Roghé, Martin Twesten, Mieke Gielis, Stefan Scholz | Source: Boston Consulting Group (BCG) | Subject: Management