Why Your Customers Don’t Want to Talk to You
Have you ever walked into an airport, seen that there is nobody in line at the check-in counter, but still made a bee-line for the self-service kiosk? Better yet, have you ever waited in line for an ATM machine even though there is nobody in line for the teller inside the bank?
If you answered “yes” to either of these questions, you’re not alone. Most customers … [ Read more ]
Content: Article | Authors: Lara Ponomareff, Matt Dixon | Source: Harvard Business Review | Subject: Customer Related