What AI Reveals About Trust in the World’s Largest Companies
BCG’s AI-based Trust Index enables companies to break down stakeholder perceptions of their trustworthiness. Analyses based on the Index have yielded valuable insights about what builds, sustains, or destroys trust.
Content: Article | Authors: François Candelon, Jeff Kiderman, Marcos Aguiar, Matthew Williams, Russell Dubner, Ryoji Kimura, Sharon Marcil, Tawfik Hammoud, Wendi Backler | Source: Boston Consulting Group (BCG) | Subjects: Corporate Governance, Management
Discovering the Tools and Tactics of Trust in Business Ecosystems
As business grows ever more digital—as virtual relationships increasingly become the norm in the post-COVID reality, stakeholder trust becomes as crucial as product or service quality. Nowhere is this truer than in business ecosystems, those dynamic alliances of largely independent economic entities that create products or services that constitute a coherent solution. Ecosystems depend on well-functioning networks of buyers, sellers, and various other parties in … [ Read more ]
Content: Article | Authors: François Candelon, Marcos Aguiar, Matthew Williams, Niklas Knust, Santino Lacanna, Ulrich Pidun | Source: Boston Consulting Group (BCG) | Subject: Management