Douglas Conant, Mette Norgaard
The many interactions you have during your day, whether planned or unplanned, have the potential to become a high point or a low point in someone’s day. Each of these small moments is an opportunity to clarify the agenda and to influence the course of events. Each interaction is a chance to transform an ordinary moment into a TouchPoint.
The secret to mastering the … [ Read more ]
Content: Quotation | Authors: Douglas Conant, Mette Norgaard | Source: ChangeThis | Subjects: Communication, Leadership
TouchPoints: Why the Interruptions That Drive Us Crazy Just Might Be the Most Productive Opportunities We Have Every Day
“Some days it feels like the information age has morphed into the interruption age. But what if those interruptions turned out to be our best opportunity to make a difference in our workplaces?
As leaders, we make choices all day, every day. The “knock on the door” happens over and over again in some form – phone calls, meetings, emails, and text messages with questions to … [ Read more ]
Content: Article | Authors: Douglas Conant, Mette Norgaard | Source: ChangeThis | Subject: Leadership