Scaling Customer Service as Your Startup Grows
As your startup grows, what your customers expect from you will change and the volume of their requests will change. You’ll shift from the reactive mode of supporting requests as they happen to the proactive mode of fixing issues before they ever become a problem.
I’ve spent the last seven years building the customer success function at HubSpot. I grew with the team, and played a … [ Read more ]
Content: Article | Author: Michael Redbord | Source: Harvard Business Review | Subjects: Customer Related, Entrepreneurship, Management, Organizational Behavior