4 Types of Employee Complaints — and How to Respond
Complaining can have both positive and negative effects on organizational communication. Constructive complaining — or structured opportunities for employees to voice their concerns — offers valuable feedback to improve work processes, products, and services, and thus should be encouraged. Venting and chronic complaining have both advantages and disadvantages for the individual and the group and should be given the right space and time, rather than … [ Read more ]
Content: Article | Authors: Alyson Meister, Nele Dael | Source: Harvard Business Review | Subjects: Management, Organizational Behavior