Powerful Communication Skills that Get Results
In customer service, is it more important to be a good sender of information or receiver? For customer service providers, it is just as critical to listen as to speak. Is there an art to being a good listener? Absolutely. Does it come naturally? I think not. In fact there was some interesting research that indicates that we hear half of what is said, listen … [ Read more ]
Content: Article | Author: Patti Hathaway | Subject: People