Leveraging ITSM in a Multi-Vendor Outsourced Enterprise
This article discusses the challenges facing many organizations that are considering or have migrated into a multi-vendor outsourced enterprise. It will detail the employing and leveraging of IT Service Management best practices to address these issues and the impact of operating in such an environment. Lastly, it will detail a proactive approach to facilitate this outsourcing enviornment.
Content: Article | Author: Rick Leopoldi | Source: BetterManagement.com | Subjects: IT / Technology / E-Business, Outsourcing / BPO