Customer Centered Communications©
Perhaps our communications problems lie not in “how” we communicate, but rather in “what” we communicate. Use information to create value for your customers.
Content: Article | Authors: Michele Richards, Rick Tate | Source: CEO Refresher | Subjects: Customer Related, Management
No Theory … No Learning
Unless we fully understand the theory or thinking that we held true when we created practices and procedures that we use presently, we will be forever condemned to create different versions of what we have always done.
Content: Article | Author: Rick Tate | Source: CEO Refresher | Subjects: Change Management, Organizational Behavior