Designing Your Product’s Continuous Feedback Loop
While every product team I’ve worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. They also often treat customer feedback as a point-in-time activity as opposed to a far more helpful continuous process. I wanted to share some of … [ Read more ]
Content: Article | Author: Sachin Rekhi | Source: Medium | Subjects: Customer Related, Marketing / Sales