Taking Advantage of a Downturn

Call it a trial by fire, but a recession may in fact be good for your company.

From Products to Services: Why It’s Not So Simple

The expansion of services may be the most important business trend of the past two decades. But trying to grow new services can create a series of unexpected obstacles.

Drivers of Success in Services

The best professional services companies understand that their people are their only products, and that strong performance requires getting top talent to act instinctively in ways that always promote the company’s strategy, according to a new study by Bain & Company.