Business Process Outsourcing Big Bang
As the uses for BPO have expanded, however, so too has the confusion about how to make it work. The old formulas about when to use BPO, how to structure deals, how to manage relationships, and how to capture value no longer hold. In order to be successful, executives must configure a host of complex choices into a unique “value equation” that fits their situation.
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Content: Article | Authors: Jane Linder, Scott Crist, Susan Cantrell | Source: Accenture | Subjects: Management, Outsourcing / BPO