Sylvie Bardaune, Sébastien Lacroix, Nicolas Maechler
Too many companies do not measure employee satisfaction or the support functions’ performance effectively and so fail to understand the needs of the employees using these internal services. The result is a diminished opportunity to take corrective action.
Content: Quotation | Authors: Nicolas Maechler, Sébastien Lacroix, Sylvie Bardaune | Source: McKinsey Quarterly | Subjects: Human Resources, Management, Organizational Behavior