Safe Enough to Try: An Interview with Zappos CEO Tony Hsieh
Organizations are more likely to innovate and thrive when they unleash the potential of individuals and the power of self-organizing teams, says the online retailer’s CEO.
Content: Thought Leader | Authors: Aaron De Smet, Chris Gagnon, Tony Hsieh | Source: McKinsey Quarterly | Subjects: Innovation, Management, Organizational Behavior | Company: Zappos.com
Tony Hsieh
Meet lots of different people without trying to extract value from them. You don’t need to connect the dots right away. But if you think about each person as a new dot on your canvas, over time, you’ll see the full picture.
Content: Quotation | Author: Tony Hsieh | Source: Inc. Magazine | Subjects: Creativity, Personal Development
Author’s Choice: Getting Back on Track
Tony Hsieh, CEO of Zappos.com and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, introduces a lesson on how to rally employees around a unified plan from Switch: How to Change Things When Change Is Hard, by Chip Heath and Dan Heath.
Content: Article | Authors: Chip Heath, Dan Heath, Tony Hsieh | Source: strategy+business | Subjects: Management, Strategy | Company: America Latina Logistica (ALL)
The Zappos Way of Managing
How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut — and one of the most blissed-out businesses in America.
Content: Case Study | Authors: Max Chafkin, Tony Hsieh | Source: Inc. Magazine | Subject: Customer Related | Company: Zappos.com