Organizations are more likely to innovate and thrive when they unleash the potential of individuals and the power of self-organizing teams, says the online retailer’s CEO.
Content: Thought Leader | Authors: Aaron De Smet, Chris Gagnon, Tony Hsieh | Source: McKinsey Quarterly | Subjects: Innovation, Management, Organizational Behavior | Company: Zappos.com
Meet lots of different people without trying to extract value from them. You don’t need to connect the dots right away. But if you think about each person as a new dot on your canvas, over time, you’ll see the full picture.
Content: Quotation | Author: Tony Hsieh | Source: Inc. Magazine | Subjects: Creativity, Personal Development
Tony Hsieh, CEO of Zappos.com and author of Delivering Happiness: A Path to Profits, Passion, and Purpose, introduces a lesson on how to rally employees around a unified plan from Switch: How to Change Things When Change Is Hard, by Chip Heath and Dan Heath.
Content: Article | Authors: Chip Heath, Dan Heath, Tony Hsieh | Source: strategy+business | Subjects: Management, Strategy | Company: America Latina Logistica (ALL)
How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut — and one of the most blissed-out businesses in America.
Content: Case Study | Authors: Max Chafkin, Tony Hsieh | Source: Inc. Magazine | Subject: Customer Related | Company: Zappos.com