What It Takes to Deliver Breakthrough Customer Experiences
To create distinctive customer experiences, large companies need to push the boundaries and adopt next-generation digital thinking and practices in seven key areas.
Content: Article | Authors: Hyo Yeon, Xavier Lhuer, ’Tunde Olanrewaju | Source: McKinsey Quarterly | Subject: Customer Related
The Seven Habits of Highly Effective Digital Enterprises
To stay competitive, companies must stop experimenting with digital and commit to transforming themselves into full digital businesses. Here are seven habits that successful digital enterprises share.
Content: Article | Authors: Kate Smaje, Paul Willmott, ’Tunde Olanrewaju | Source: McKinsey Quarterly | Subject: IT / Technology / E-Business