Deep Talent, Vast Distances: Realizing the full value of global knowledge workers

Company leaders are often quick to acknowledge, even revere, the importance of human capital in their organizations. “Our growth depends on people” and similar sound bites echo through many CEO speeches and litter corporate homepages like the last refrain in a many-versed ballad. Yet, catchphrases and buzzwords offer little clarity when it comes to the ins and outs of building and keeping a workforce.

Global Operating Models for Managing Knowledge Work

Increasingly, companies are spreading “knowledge work” tasks – such as research and product development – overseas as a means to increase competitiveness, reduce costs, access new talent pools and establish a presence in emerging markets. Yet many struggle to achieve the performance to which they aspire.

This paper describes how a structured approach for understanding the link between decision-making (how work is governed) and workflow (how … [ Read more ]