Safe Enough to Try: An Interview with Zappos CEO Tony Hsieh
Organizations are more likely to innovate and thrive when they unleash the potential of individuals and the power of self-organizing teams, says the online retailer’s CEO.
Content: Thought Leader | Authors: Aaron De Smet, Chris Gagnon, Tony Hsieh | Source: “McKinsey Quarterly” | Subjects: Innovation, Management, Organizational Behavior | Company: Zappos.com
The Zappos Way of Managing
How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut — and one of the most blissed-out businesses in America.
Content: Case Study | Authors: Max Chafkin, Tony Hsieh | Source: “Inc. Magazine” | Subject: Customer Related | Company: Zappos.com