Sonny Saksena

Many companies believe that they incur no incremental costs when they add just one more feature to a product or one more term or condition to a contract. Yet these seemingly minor changes accumulate over time into significant financial costs; IBM research has found that they can account for 15 percent to 20 percent of total business costs. The rule of thumb across industries is … [ Read more ]

The Power of Alignment: How the Right Tools Enhance Organizational Focus

To be successful, corporate leaders must keep customer requirements, process improvement activities, and employees aligned with organizational goals, and monitor this alignment on a regular basis. Measurement software can make the challenge manageable.