The Differences Between Feedback From Paying Customers vs. Free Users
Customers – the people who pay to use your product – should be central to everything you do. It sounds simple, but when you have free users in addition to paying customers (like us), things get a bit trickier.
Content: Article | Author: Elias Torres | Source: Drift | Subject: Customer Related
A Simple Framework for Handling Customer Feedback
David Cancel of Drift explains how to categorize the feedback that you’re getting, then how to take action and measure the results.
Content: Article | Author: David Cancel | Source: Drift | Subject: Customer Related