Communication Survival Skills For Managers
People communicate on two levels: content (the story) and emotion (the feelings). The story (facts and circumstances) constitutes the objective part of communication. On the other hand, the feelings (meaning/significance) people have about their story count most. How people feel about a situation strongly affects their behavior. Therefore, if managers can identify and control emotions, they are in a better position to influence other people’s … [ Read more ]
Content: Article | Author: Stephen J. Romano | Source: FBI Law Enforcement Bulletin | Subjects: Management, Personal Development