How the Best Leaders Build Trust
Most people don’t know how to think about the organizational and societal consequences of low trust because they don’t know how to quantify or measure the costs of such a so-called “soft” factor as trust. For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to improve it. But the … [ Read more ]
Content: Article | Author: Stephen R. Covey | Source: “LeadershipNow” | Subjects: Leadership, Management, Organizational Behavior
Stephen Covey
The first job of any leader is to inspire trust. Trust is confidence born of two dimensions: character and competence. Character includes your integrity, motive, and intent with people. Competence includes your capabilities, skills, results, and track record. Both dimensions are vital. …You might think a person is sincere, even honest, but you won’t trust that person fully if he or she doesn’t get results. … [ Read more ]
Content: Quotation | Author: Stephen R. Covey | Source: “LeadershipNow” | Subjects: Leadership, Management, Organizational Behavior, Trust