Ronald Heifetz and Marty Linsky

Learning to take the heat and receive people’s anger in a way that does not undermine your initiative is one of the toughest tasks of leadership. In this sense, exercising leadership might be understood as disappointing people at a rate they can absorb.

Grantmakers for Effective Organizations

Organizational effectiveness is “the ability of an organization to fulfill its mission through a blend of sound management, strong governance, and a persistent rededication to achieving results.”

Mike Mazarr

To dismiss the applicability of enlightened management to the whole nonprofit sector — $500 billion in expenditures and employing over 10 million people as of the late 1990s — just because many of its groups are small would be as ridiculous as doing the same for firms because more than 99 percent of them are small businesses.