Are You Using the Words Your Customers Are Using? [Archive.org URL]

“Numbers and words…are pretty much the Alpha and Omega of ebusiness. Now I want to look at words, the special words that relate to you and your business. Except I’m not interested in the words you would use to describe yourself, your products or your services. I’m interested in the words your potential visitors would use. And oddly enough, they don’t always call stuff what you’d call it.”

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