No Nasty Surprises: Anticipating the hidden risks of outsourcing
As more companies move to outsource services currently performed in-house, they’ll likely encounter a slew of risks, some of which become clear only when something goes badly wrong. Managers will have to mitigate these risks in order to reap the substantial benefits that outsourcing provides.
Content: Article | Authors: Andrew Chadwick-Jones, David Bovet, Olivier Fainsilber | Source: Mercer Management Journal | Subjects: Management, Outsourcing / BPO
Outsourced, But Not Out of Mind: Turning contractors into strategic partners
Outsourcing services to a third party is typically done to reduce costs. But it also holds many hidden risks. Our best-practice research shows how managers can address these risks and move beyond a cost focus to create value that delights customers.
Content: Article | Authors: Andrew Chadwick-Jones, David Bovet | Source: Mercer Management Journal | Subjects: IT / Technology / E-Business, Outsourcing / BPO