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The Mercer Management Journal is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.
The Mercer Management Journal is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.
Outsourcing services to a third party is typically done to reduce costs. But it also holds many hidden risks. Our best-practice research shows how managers can address these risks and move beyond a cost focus to create value that delights customers.
Content: Article
Authors: Andrew Chadwick-Jones, David Bovet
Source: Mercer Management Journal
Subjects: IT / Technology / E-Business, Outsourcing / BPO
Authors: Andrew Chadwick-Jones, David Bovet
Source: Mercer Management Journal
Subjects: IT / Technology / E-Business, Outsourcing / BPO
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