10 Things Your Employees Are Dying to Tell You

Every small-business owner needs to realize that it’s normal for employees to keep things from them. What separates a mediocre leader from a great leader is how you handle them. Here are 10 things your employees will never (ever) tell you, and what to do about them.

How to Identify Your Most Valuable Customers

Not all customers are “created equal” and should not be treated the same. The key is to focus a company’s service efforts on the customers who add the most long-term value to the business. To identify who those customers are, you need to evaluate their value in seven key areas:

The Only 5 Numbers Your Business Needs to Know

There are a lot of numbers in a small business. Most entrepreneurs do a lousy job of reviewing their financial statements while simultaneously trying to manage with the production, sales and delivery of their product. However, numbers are a very powerful tool in business. Without knowing how a business has performed financially, it is impossible to predict where it should go. If as a small … [ Read more ]