8 Reasons Why Your Employees Hate Their Jobs (and How to Change It)
A Gallup report found that most employees hate their jobs. Find out why and what you can do to turn things around at your small business.
Content: Article | Author: Barry Moltz | Source: OPEN Forum (American Express) | Subjects: Management, Organizational Behavior
10 Things Your Employees Are Dying to Tell You
Every small-business owner needs to realize that it’s normal for employees to keep things from them. What separates a mediocre leader from a great leader is how you handle them. Here are 10 things your employees will never (ever) tell you, and what to do about them.
Content: Article | Author: Barry Moltz | Source: OPEN Forum (American Express) | Subjects: Human Resources, Management
How to Identify Your Most Valuable Customers
Not all customers are “created equal” and should not be treated the same. The key is to focus a company’s service efforts on the customers who add the most long-term value to the business. To identify who those customers are, you need to evaluate their value in seven key areas:
Content: Article | Author: Barry Moltz | Source: OPEN Forum (American Express) | Subject: Customer Related
The Only 5 Numbers Your Business Needs to Know
There are a lot of numbers in a small business. Most entrepreneurs do a lousy job of reviewing their financial statements while simultaneously trying to manage with the production, sales and delivery of their product. However, numbers are a very powerful tool in business. Without knowing how a business has performed financially, it is impossible to predict where it should go. If as a small … [ Read more ]
Content: Article | Author: Barry Moltz | Source: OPEN Forum (American Express) | Subject: Small Business