Not all customers are “created equal” and should not be treated the same. The key is to focus a company’s service efforts on the customers who add the most long-term value to the business. To identify who those customers are, you need to evaluate their value in seven key areas:
Content: Article
Author: Barry Moltz
Source: OPEN Forum (American Express)
Subject: Customer Related
Author: Barry Moltz
Source: OPEN Forum (American Express)
Subject: Customer Related
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