Companies are seeing returns from programs and initiatives that help measure and improve processes, quality, and customer service.
Content: Article | Author: Bob Violino | Source: Optimize Magazine | Subjects: Best Practices, IT / Technology / E-Business
Companies are constantly bombarded by change, whether it’s in the form of competitive shifts, new customer preferences, layoffs, acquisitions, or regulatory requirements. On the IT side, look no further than the frequency of new software releases and the short life cycles of hardware. The pace of technology advancement and adoption never seems to slow.
How well companies cope with business and technology changes can have a … [ Read more ]
Content: Article | Author: Bob Violino | Source: Optimize Magazine | Subjects: Change Management, IT / Technology / E-Business