Frameworks Boost Business Efficiency

Companies are seeing returns from programs and initiatives that help measure and improve processes, quality, and customer service.

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1 Comment

  1. “The most popular business-management frameworks and quality models are total quality management (TQM), with 44% of the 156 companies surveyed using that model, and business-activity monitoring (BAM), with 42%. Other favorites are Balanced Scorecard, 36%; Six Sigma, 33%; QPR Scorecard, 17%; and Malcolm Baldrige quality system, 16%.”

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