Thomas H. Davenport and Brook Manville

Even in this age of abundant data and rocket-science analytics, many decisions force people to draw on their accumulated wisdom to make the right call. Sometimes that’s because the absolute right answer can’t be known; the question at hand relates to a future too full of uncertainty. Other times, the optimal solution could be determined based on accessible information, but the urgency of the situation … [ Read more ]

Strategy as if Knowledge Mattered

Managing knowledge is hot! Before we get carried away, why not stop to link knowledge and strategy?