Bruce Craven

We rely upon persuasion when an objective, inarguable truth isn’t available, when the facts can be interpreted in different ways and judgment is required. Then the persuader, instead of arguing to prove a truth, must enable the listener to accept a mere possibility – to accept the idea that another explanation might be viable and begin to consider it.

Bruce Craven

The pressures of day-to-day leadership can trigger conflict between colleagues, even if they have been through strong mutual experiences, feel extensive mutual goodwill, trust one another, and have common goals. If we make assumptions about personal values, we can make devastating mistakes. For example, if we assume other people need to prioritize their values in the order we prefer, we can deceive ourselves about other … [ Read more ]