Charles Conn
You can tell people that you’re not going to punish them for making small mistakes, but they’ll never believe you until they see it. Celebrate teams that make sensible, calculated moves, including moves that don’t work. And compensate them in the same way you do with teams that happen to be successful.
Content: Quotation | Author: Charles Conn | Source: McKinsey Quarterly | Subjects: Management, Organizational Behavior
Charles Conn, Robert McLean
Don’t take a lack of external data as an impediment—it may actually be a gift, since purchasable data is almost always from a conventional way of meeting needs, and is available to your competitors too. Your own experiments allow you to generate your own data; this gives you insights that others don’t have. If it is difficult (or unethical) to experiment, look for the “natural … [ Read more ]
Content: Quotation | Authors: Charles Conn, Robert McLean | Source: McKinsey Quarterly | Subjects: Market Research, Marketing / Sales
Six Problem-Solving Mindsets for Very Uncertain Times
The mindsets of great problem solvers are just as important as the methods they employ. A mindset that encourages curiosity, embraces imperfection, rewards a dragonfly-eye view of the problem, creates new data from experiments and collective intelligence, and drives action through compelling show-and-tell storytelling creates radical new possibilities under high levels of unpredictability.
Content: Article | Authors: Charles Conn, Robert McLean | Source: McKinsey Quarterly | Subjects: Personal Development, Productivity / Work Tips
How to Master the Seven-Step Problem-Solving Process
Structured problem solving can be used to address almost any complex challenge in business or public policy.
Content: Multimedia Content | Authors: Charles Conn, Hugo Sarrazin, Simon London | Source: McKinsey Quarterly | Subjects: Management, Personal Development, Productivity / Work Tips