Charles J. Palus

Managers typically spend roughly 80 per cent of their time solving a problem and only 20 per cent actually examining the problem and its context. For situations of high complexity or novelty, another approach is required such that 80 per cent of one’s time is spent exploring the challenge and its context.

Leading Creatively: The Art of Making Sense

Relying on formulas and the tried and true is not an unreasonable approach for a leader to solving a problem. But solving many of today’s complex problems — and ultimately, outflanking the competition — requires creative leadership. Specifically, today’s leaders need to develop a new set of competencies that include paying attention, personalizing, imaging, serious play, collaborative inquiry, and crafting.