Businesses that thoughtfully examine and measure the time customers spend with them, and then either reduce the time costs or enhance the time value of their offerings, can gain an advantage that will continue when the economy recovers. For companies looking to win over today’s more frugal customers, a focus on the value of time comes not a moment too soon.
Content: Article | Authors: David A. Light, Nick Smith, Paul F. Nunes | Source: Outlook Journal (Accenture) | Subjects: Customer Related, Marketing / Sales
Research confirms that a person’s network is crucial to his or her ability to get work done successfully. But many people don’t understand that networks require conscious attention and investment of time to be effective, and others make the mistake of thinking that the only thing that matters is size. This research report demonstrates that the best networks are strong on three dimensions: structural, relational … [ Read more ]
Content: Article | Authors: David A. Light, Rob Cross, Robert J. Thomas | Source: Accenture | Subjects: Career / Employment, Organizational Behavior