9 Posts found for Author: Douglas Conant

As a leader, you’ve got to live in three time zones simultaneously, the past, the present, and the future. Everything you do has got to honor the past, deliver in the present, set the table for a more prosperous future. And as you think that way, that’s why trust building becomes mission-critical.

Content: Quotation | Author: Douglas Conant | Subject: Leadership

The coauthor of TouchPoints and former CEO of Campbell Soup Company explains how executives build their company’s capabilities by connecting with people more effectively.

Content: Thought Leader | Authors: Art Kleiner, Douglas Conant | Source: strategy+business | Subject: Management

A major share of a leader’s salary was linked to long-term compensation, based on total shareholder returns versus a peer group of companies, over a rolling three-year period. That kept people sufficiently focused on the future. I think that kind of balance needs to find its way more fully into the corporate sector. Yes, people need to be rewarded in the short term; they have … [ Read more ]

Content: Quotation | Author: Douglas Conant | Source: strategy+business | Subjects: Compensation, Human Resources, Organizational Behavior

If you’re asking people to do extraordinary things, they have to see you leaning in to help them learn and grow. Otherwise, your message will fall on deaf ears over time.

Content: Quotation | Author: Douglas Conant | Source: strategy+business | Subject: Training & Development

Companies are challenged by the public sector, by activist groups, and by consumers themselves. The best defense is a good offense, so you’d better shape your agenda and move it forward in a visible and committed way.

Content: Quotation | Author: Douglas Conant | Source: strategy+business | Subject: Social Responsibility (ESG)

You can’t manage every interaction well. There are times when you can’t talk to people; you have to discriminate. But if you manage three encounters better today than you did yesterday, every day, you can fundamentally change the trajectory of your leadership profile. And we’ve found that people who take on this discipline, just one interaction at a time, start to improve their ability to … [ Read more ]

Content: Quotation | Author: Douglas Conant | Source: strategy+business | Subject: Leadership

The many interactions you have during your day, whether planned or unplanned, have the potential to become a high point or a low point in someone’s day. Each of these small moments is an opportunity to clarify the agenda and to influence the course of events. Each interaction is a chance to transform an ordinary moment into a TouchPoint.

The secret to mastering the … [ Read more ]

Content: Quotation | Authors: Douglas Conant, Mette Norgaard | Source: ChangeThis | Subjects: Communication, Leadership

“Some days it feels like the information age has morphed into the interruption age. But what if those interruptions turned out to be our best opportunity to make a difference in our workplaces?

As leaders, we make choices all day, every day. The “knock on the door” happens over and over again in some form – phone calls, meetings, emails, and text messages with questions to … [ Read more ]

Content: Article | Authors: Douglas Conant, Mette Norgaard | Source: ChangeThis | Subject: Leadership

Have you ever noticed how a pat on the back makes you feel great for days? Sadly, kudos from bosses are all too rare. Over the years, I’ve worked on acknowledging others for their efforts. I’ve managed to marry tough-minded performance standards with tender-heartedness. As I’ve looked back over the more than 30 years that have passed since my career began, I have come to … [ Read more ]

Content: Article | Author: Douglas Conant | Source: Harvard Business Review | Subjects: Leadership, Management, Organizational Behavior