Secrets of Positive Feedback [Archive.org URL]

Have you ever noticed how a pat on the back makes you feel great for days? Sadly, kudos from bosses are all too rare. Over the years, I’ve worked on acknowledging others for their efforts. I’ve managed to marry tough-minded performance standards with tender-heartedness. As I’ve looked back over the more than 30 years that have passed since my career began, I have come to realize that there are three rules for building appreciation.

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