Frances Frei
“Move fast and break things” gave speed a bad name. You can move fast and take care of people. In fact, when you’re taking care of people, you can move even faster. People think the only way to fix things is to slow down. It’s not true. Meaningful change happens with momentum.
Content: Quotation | Author: Frances Frei | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Management, Organizational Behavior
Frances Frei
When we see improvement initiatives fail, we can trace the communication culprits. Often, people didn’t honor the past. A new leader will come in and essentially say, “In the past, people were dumb and lazy, but now I’m here with my new ideas, and it’s going to be good.” People who were in the past and who loved and respected it are still there. Another … [ Read more ]
Content: Quotation | Author: Frances Frei | Source: Harvard Business School (HBS) Working Knowledge | Subject: Change Management
Only Human
We design service jobs for superheroes. No wonder service is terrible.
Content: Article | Authors: Anne Morriss, Frances Frei | Source: The Conference Board Review | Subjects: Customer Related, Management, Organizational Behavior