Frances Frei [Archive.org URL]

When we see improvement initiatives fail, we can trace the communication culprits. Often, people didn’t honor the past. A new leader will come in and essentially say, “In the past, people were dumb and lazy, but now I’m here with my new ideas, and it’s going to be good.” People who were in the past and who loved and respected it are still there. Another way to ruin a change initiative is failing to answer the question: Why now? We need a clear and compelling change mandate.

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