The Human Factor: What Sets Quality Leaders in Manufacturing Apart

A wide-ranging study of best practices in quality management highlights the importance of human and cultural factors and shows how manufacturers can improve their performance—and gain the competitive edge enjoyed by quality leaders in an age of increasingly complex products and rising customer expectations.

The High-Performance Manufacturing Organization

To improve manufacturing operations, don’t forget to fix the organizational issues that can hinder performance. These guidelines can help your company choose the optimal manufacturing setup, based on such factors as your industry, markets, customers, products, internal capabilities, competitive position, and overall strategy. Also included: tactics for managing the inevitable tradeoffs.