A wide-ranging study of best practices in quality management highlights the importance of human and cultural factors and shows how manufacturers can improve their performance—and gain the competitive edge enjoyed by quality leaders in an age of increasingly complex products and rising customer expectations.
Content: Article
Authors: Alexander Linder, Daniel Spindelndreier, Frank Lesmeister, Helmut Lieb, Robert Schmitt
Source: Boston Consulting Group (BCG)
Subject: Operations
Authors: Alexander Linder, Daniel Spindelndreier, Frank Lesmeister, Helmut Lieb, Robert Schmitt
Source: Boston Consulting Group (BCG)
Subject: Operations
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